---
title: My account
description: "# How to use the My account page The 'My account' page is where you can manage your personal and shop-related information to ensure your account is secure. This guide will walk you through the different sections and how to use…"
url: "https://help.littlebigshop.com.au/help/my-account/"
updated: "2025-11-25"
category: Your account
---

# My account

# How to use the My account page

The 'My account' page is where you can manage your personal and shop-related information to ensure your account is secure.

This guide will walk you through the different sections and how to use them effectively.

## Watch the tutorial video

Click on the video below to see how to access the 'My account' page.

[How to navigate to My Account](https://www.youtube.com/embed/bGHEz4exYZY?feature=oembed)

## Step-by-step instructions

To access your 'My account' page:

- Click on your name in the top right and corner of the screen
- From the dropdown menu, select 'My account'

**Shop profile**

This contains your First and Last name, and your mobile number. If you set up mobile two factor authentication (2FA), a code will be sent to your mobile each time you log in.

To edit these:

- Click the 'Edit' button next to your name
- In the 'First name' and 'Last name' fields, enter the new name you want for your shop
- To update your mobile number, enter a new number in the field below 'New number'
- Click 'Update shop profile' to apply your changes

**User profile**

*Change your store's login email address*

This section contains the email address and password you use to log in to your store. If you have set up email two factor authentication (2FA), a code will be sent to this email address every time you log in to your store.

If you wish to change your account's email address:

- Click on the 'Edit' button to the right of 'User login'
- Enter your LBS account password in the relevant field
- In the field under 'New login email address' enter the new email you would like to use
- Select 'Continue'
- Review your changes and save

*Change your password*

To change your password:

- Click on the 'Edit' button to the right of 'User password'
- Enter your current password and desired new password in the respective fields
- Click 'Update password' to save your changes

**Two factor authentication (2FA)**

For security purposes, you are required to set up either SMS (mobile) or email 2FA.

To set up an option, toggle the switch next to each.

- *Email 2FA*: Each time you log in, an email with the 2FA code is sent to the email address you have provided in the 'User profile' section
- *SMS 2FA:* Each time you log in, you will receive a text with the 2FA code sent to the number in 'Shop profile'

## That's how simple it is to navigate the My Account page!

For more help information located under the settings pages, look here:

- - [Subscription](https://help.littlebigshop.com.au/knowledgebase/subscription/)
  - [Payment information](https://help.littlebigshop.com.au/knowledgebase/payment-information/)
  - [How to view your billing history or change your subscription](https://help.littlebigshop.com.au/knowledgebase/change-your-subscription/)