How to edit an order in Little Big Shop #

This guide explains how to navigate and manage existing orders in Little Big Shop, covering essential actions such as editing order details, updating customer information, and much more.

The video below runs through how to edit an order.

1. Visit the Search orders page

• From the left hand-side of the Admin Dashboard, select the ‘Orders’ menu item
• Select ‘Search orders’
  • Use the relevant fields to enter information about your order to help narrow the results down
• Click ‘Search’

2. Select the relevant order

• Click on the order number in the first column of the search results table to view the order you want to edit

3. Make the required edits & save as you go

• On the order details page, you can see various fields that allow for editing:
  • Quantity: Adjust the number of items ordered using the input box next to the product
  • Shipping Costs: If shipping needs to be changed, enter a new value in the Shipping box below the product details
  • Customer Information:
    • The Customer Info box on the right-hand side displays the customer’s name, email, phone number, and address
    • To edit any of these details, click on the ‘Edit’ button in the Customer info box
  • Add a Note to the order:
    • If you want to leave a note for internal use, you can do so in the ‘Note’ section at the bottom right of the page
  • Utilise the ‘More actions’ tab to:
    • Mark the order as paid, refunded or dispatched
    • Archive or cancel the order
    • Print or resend the invoice
• Save all your edits as you go

Full refunds

Refunds must be made via the payment option the customer paid with. For example, if the customer paid via PayPal, you will need to refund the customer via PayPal.

Partial refunds

For whatever reason, sometimes part of an order cannot be fulfilled. We outline below what you need to do to partially refund an order:

• Go to the order, update the quantity to reflect the actual availability
• Refund the customer from the bank account or payment gateway you are using
• Notify the customer (preferably via email to leave a paper trail) that part of the order could not be fulfilled and has been refunded
• Leave a note in case you need to investigate the order at a later date

• Double-check shipping and contact information to prevent delivery issues

• Use the ‘Archive order’ option in ‘More actions’ to declutter your active order list