---
title: Customer account
description: "# Customer accounts Anyone who wishes to purchase from your online store must have a customer account. We outline how a customer can create an account and what they can do with it. ### Step-by-step instructions **Creating a customer account**…"
url: "https://help.littlebigshop.com.au/help/customer-account/"
updated: "2026-02-10"
category: Your shop
---

# Customer account

# Customer accounts

Anyone who wishes to purchase from your online store must have a customer account. We outline how a customer can create an account and what they can do with it.

### Step-by-step instructions

**Creating a customer account**

A customer can create an account for your online store during the checkout process or by clicking the 'Login | Register' link at the top left of the screen.

Customers are asked to enter the following information:

- First name
- Last name
- Email
- Mobile number
- Password (they can choose their own or ask the system to generate one for them)
- Select a method for two-factor authentication (mobile or email)
- Check box 'I agree to the Terms & Conditions' and 'Sign me up for exclusive offers and sales via email'

Upon creating an account, a customer is required to enter the verification code sent to their preferred 2FA method.

**Accessing and managing a customer account**

Customers can access their account by clicking on 'Welcome Back, [first name]' in the top left-hand corner of their screen. They can choose the following options:

- My Profile
- My Orders
- Logout

*My Profile*

Customers can manage and update their contact information and login details here:

- My profile: update first name, last name, date of birth, email and mobile number
- Address information: update delivery address
- Password: update password
- Two-factor authentication: change method of receiving a 2FA code
- Communication preferences: customers can update whether they want to receive offers and promotions via email

*My orders*

Customers can view their order history and payment status here, as well as download order invoices:

- Click on 'Welcome Back, [first name]' in the top left-hand corner of the screen
- Select 'My Orders'

When you place an order, it will appear in this section with key details like:

- Order Number: a unique number assigned to each order you place.
- Order Date: the date on which you placed the order.
- Total: the total amount charged for the order, including taxes and any shipping fees.
- Status: view the current status of your order, such as 'Processing', 'Shipped', or 'Delivered'.
- Invoice: click on the PDF icon to download an invoice of this order

**Favouriting items & viewing a Wishlist:**

- A customer can press the heart button near a product to add it to their Wishlist
- Click on the heart button in the top right-hand corner of your screen to view your Wishlist. Any items previously hearted can be found here.

### Membership and Business to Business customer accounts

If you have enabled the Membership or Business-to-Business features (available to subscribers on the Big plan), customers are required to enter the following information when creating an account:

- **Membership:**a Membership ID, which is a unique Membership number
- **Business to Business**: a Company name and an ABN

### Benefits

By creating an account, a customer can:

- Save their information for a faster checkout experience for future orders
- Log in to their account to update details and passwords
- Subscribe to your news and promotions
- View past orders and download invoices

### Tips

- Customers can reference their order number, which can be found on the 'My Orders' page, if they need to discuss an order with your store