Customer accounts #

Anyone who wishes to purchase from your online store must have a customer account. We outline how a customer can create an account and what they can do with it.

Creating a customer account

A customer can create an account for your online store during the checkout process or by clicking the ‘Login | Register’ link at the top left of the screen.

Customers are asked to enter the following information:

• First name
• Last name
• Email
• Mobile number
• Password (they can choose their own or ask the system to generate one for them)
• Select a method for two-factor authentication (mobile or email)
• Check box ‘I agree to the Terms & Conditions’ and ‘Sign me up for exclusive offers and sales via email’

Upon creating an account, a customer is required to enter the verification code sent to their preferred 2FA method.

Accessing and managing a customer account

Customers can access their account by clicking on ‘Welcome Back, [first name]’ in the top left-hand corner of their screen. They can choose the following options:

• My Profile
• My Orders
• Logout

My Profile

Customers can manage and update their contact information and login details here:

• My profile: update first name, last name, date of birth, email and mobile number
• Address information: update delivery address
• Password: update password
• Two-factor authentication: change method of receiving a 2FA code
• Communication preferences: customers can update whether they want to receive offers and promotions via email

My orders

Customers can view their order history and payment status here, as well as download order invoices:

• Click on ‘Welcome Back, [first name]’ in the top left-hand corner of the screen
• Select ‘My Orders’

When you place an order, it will appear in this section with key details like:

• Order Number: a unique number assigned to each order you place.
• Order Date: the date on which you placed the order.
• Total: the total amount charged for the order, including taxes and any shipping fees.
• Status: view the current status of your order, such as ‘Processing’, ‘Shipped’, or ‘Delivered’.
• Invoice: click on the PDF icon to download an invoice of this order

Favouriting items & viewing a Wishlist:

• A customer can press the heart button near a product to add it to their Wishlist
• Click on the heart button in the top right-hand corner of your screen to view your Wishlist. Any items previously hearted can be found here.

If you have enabled the Membership or Business-to-Business features (available to subscribers on the Big plan), customers are required to enter the following information when creating an account:

• Membership: a Membership ID, which is a unique Membership number
• Business to Business: a Company name and an ABN

By creating an account, a customer can:

• Save their information for a faster checkout experience for future orders
• Log in to their account to update details and passwords
• Subscribe to your news and promotions
• View past orders and download invoices

• Customers can reference their order number, which can be found on the ‘My Orders’ page, if they need to discuss an order with your store